Parimatch, an offshore betting platform, has gained notoriety in India for unresolved complaints related to withheld deposits, suspicious support practices, and alleged fraudulent activity. Despite its flashy ads and promises of seamless gaming, users report alarming patterns of financial mismanagement and unethical behavior.
Key Issues Reported by Indian Users
1. Deposits Vanish, No Accountability
- Funds Not Credited: Multiple users claim deposits made via UPI, NetBanking, or e-wallets never reflect in their Parimatch accounts.
- No Transaction Records: The platform allegedly provides no proper receipts or transaction IDs, making it impossible to trace payments.
- Blame-Shifting Tactics: Instead of resolving issues, Parimatch support reportedly accuses users of “failed transactions” and demands private bank statements as “proof,” raising privacy concerns.
2. Customer Support: A Facade of Assistance
- Endless Delays: Complaints submitted via tickets or live chat are met with robotic replies like “team is investigating” for weeks, with no resolution.
- Data Harvesting Fear: Repeated demands for bank statements, screenshots of UPI apps, or even Aadhaar cards (in some cases) feel like attempts to collect sensitive data rather than resolve issues.
- Ghosting Users: After submitting documents, many report being blocked or ignored entirely.
3. Legal Gray Zone Exploitation
- No Regulatory Oversight: Parimatch operates in India’s unregulated gambling market, leaving users with zero legal protection.
- State Bans Ignored: The platform continues targeting users in states where online betting is banned (e.g., Telangana, Andhra Pradesh), exploiting weak enforcement.
Red Flags You Can’t Ignore
Pattern of Fraud Allegations: Hundreds of complaints on forums like Trustpilot, Reddit, and social media describe identical issues.
No Physical Address or License: Parimatch lacks transparency about its ownership or licensing, typical of scam operations.
Aggressive Marketing vs. Zero Support: Heavy ads on cricket and celebrities lure users, but the platform abandons them after deposits.
User Warnings
- Your Money Is at Risk: Deposits may disappear, and withdrawals (if allowed) face endless hurdles like arbitrary KYC or “verification fees.”
- Privacy Under Threat: Sharing bank statements with unregulated platforms risks identity theft or financial scams.
- No Recourse: Indian authorities rarely intervene due to gambling’s illegal status in many states.
Final Verdict: Avoid Parimatch at All Costs
Rating: ★☆☆☆☆ (1/5 – Hazardous)
Parimatch’s operations in India reek of exploitation. The platform’s refusal to credit deposits, coupled with predatory support practices, aligns with fraudulent behavior. Until India regulates online gambling, users remain vulnerable to such offshore schemes.
Alternatives? Stick to legal, transparent gaming platforms (e.g., state-run lotteries or horse racing). If you’ve already lost money:
- Dispute the transaction with your bank.
- File a complaint at Cyber Crime Portal.
- Expose them publicly – share your story on social media to warn others.
My Personal Experience with Parimatch India: A Nightmare of Lost Funds and Broken Promises
Date of Incident: 25/03/2025
Platform Used: Parimatch App/Website
What Happened?
1. Deposit Vanished Instantly
I deposited ₹300 & ₹400 via UPI to bet on a cricket match. The money was debited from my bank account immediately, but it never showed up in my Parimatch wallet.
2. Customer Support’s Toxic Loop
- First Response: “Wait 24 hours for the deposit to reflect.”
- 24 Hours Later: “Share a screenshot of your bank statement and UPI transaction.”
- After Submitting Docs: “Our team is investigating. We’ll update you in 3-5 days.”
- 5 Days Later: Radio silence. Follow-ups were ignored.
3. They Demanded My Private Bank Statements
The most shocking part? They asked for full bank statements to “verify” my ₹300 deposit. When I refused (for privacy reasons), they blamed me for the “failed transaction” and closed my ticket.
4. Zero Accountability
No manager was available. No escalation path. Just bots and copy-paste replies. I felt trapped—robbed of my money and dignity.
Red Flags I Ignored (Regretfully)
- No Legal Licensing Info: The app hides its licensing details. I later learned it’s unregulated in India.
- Fake Reviews: Their website shows 5-star ratings, but forums like Reddit and Trustpilot are flooded with scam stories.
- Aggressive Ads: They spend crores on Virat Kohli ads but can’t resolve a ₹300 deposit issue.
The Aftermath
- Money Gone Forever: My bank said they can’t reverse UPI payments to gambling sites.
- Privacy Fear: I’m terrified my bank details are now in the hands of fraudsters.
- Stress & Helplessness: Lost sleep over this. No consumer forum or police complaint worked because “gambling is illegal” in my state.
My Warning to All Indians
DO NOT TRUST PARIMATCH. Their business model seems designed to steal deposits and ghost users. Here’s what I learned:
- Never Share Bank Statements with unregulated platforms. It’s a trap to harvest data.
- Avoid Offshore Betting Sites: They exploit India’s legal gray areas. Stick to regulated options (if any).
- Spread Awareness: Share this story. If Parimatch scams 100 people daily, we MUST break the cycle.
Final Thoughts:
Parimatch isn’t just “bad customer service”—it feels like organized fraud. I’ve accepted my money is gone, but I won’t stay silent. If you’re considering this platform, ask yourself: Why risk your hard-earned cash on a company that deletes deposits and mocks its users?
Stay Away. Stay Safe.